AerCare Terms of Service & Privacy Policies

1. Introduction

Welcome to AerCare. By using our concierge delivery services, you agree to the following terms. AerCare provides premium, white-glove delivery services exclusively within Los Angeles.

2. Membership & Service Access

• AerCare offers tiered membership programs (Monthly Concierge, Executive, Elite).

• Membership entitles clients to a set number of deliveries, as outlined in your plan.

• Memberships are billed monthly and may include optional add-ons.

• High-value or VIP clients may require signing a Non-Disclosure Agreement (NDA) before services commence.

3. Payment Terms

• Membership fees are charged via Stripe or another approved payment platform.

• Clients must ensure payment methods are valid.

• Late or failed payments may result in suspension of service until resolved.

• Refunds are handled on a case-by-case basis and are at the sole discretion of AerCare.

4. Confidentiality & Privacy

• All client information, delivery details, and sensitive materials are confidential.

• Drivers are vetted, trained, and contractually obligated to maintain privacy.

• AerCare may require NDAs for high-value, sensitive, or VIP deliveries.

• Data collected during the course of service is used solely for fulfilling delivery obligations.

5. Driver Obligations & Standards

• Drivers must adhere to all AerCare operational, confidentiality, and service standards.

• Drivers are subcontractors or 1099 independent contractors.

• Drivers are required to maintain valid licenses, insurance, and adhere to local laws.

• Drivers are prohibited from disclosing client information or taking photographs of deliveries.

6. Delivery Terms & Limitations

• AerCare is not responsible for delays due to unforeseen circumstances beyond our control (traffic, weather, client unavailability).

• Clients are responsible for providing accurate addresses and special instructions.

• For high-value deliveries, proof of receipt may be required.

7. Cancellations & Rescheduling

• Requests to cancel or reschedule must be communicated directly to AerCare via our designated channels.

• Same-day cancellations or reschedules may incur fees depending on membership tier.

8. Liability Disclaimer

• AerCare is not liable for indirect, incidental, or consequential damages arising from the use of our service.

• Our liability is limited to the fees paid for the delivery in question.

9. Governing Law

• These terms are governed by the laws of the State of California.

• Any disputes will be resolved under California jurisdiction.

10. Acceptance

• By booking a delivery or signing up for a membership, you acknowledge and agree to these terms and policies.