What areas do you deliver to?

We operate exclusively within Los Angeles and surrounding areas, providing timely, discreet, and high-priority delivery services to estates, corporate clients, and private events.

What makes AerCare different from other delivery services?

Unlike standard delivery apps, AerCare offers a white-glove, personalized experience: vetted drivers, luxury-branded vehicles, live tracking, privacy, and concierge-level attention to every detail.

Who handles my deliveries?

All deliveries are completed by pre-vetted drivers trained in professionalism, discretion, and luxury service standards. VIP and Elite members may have dedicated drivers assigned to their account.

How do I book a delivery?

Simply use our Book Delivery page or mobile app. Choose your service tier, provide delivery details, and our team will handle the rest. High-value or sensitive deliveries may require NDA acknowledgment.

What services do you offer?

Catering Delivery

Standard Concierge Delivery

High-Value Document Delivery

Event & Hospitality Delivery

Estate & Private Residence Concierge Delivery

Corporate Executive Courier

Each service is included in our tiered membership options, designed for flexibility and exclusivity.

Do you offer single deliveries or only memberships?

We offer both, but our memberships provide predictable, priority access to our services and the most seamless luxury experience. Single deliveries may be accommodated based on availability.

Can I schedule deliveries in advance?

Yes — all tiers allow pre-scheduled deliveries, same-day requests, and rush options for urgent needs. Please be sure to contact us directly via chat or our customer service number.

How do I track my delivery?

Clients receive live status updates and notifications via our platform. High-value or VIP deliveries also include real-time concierge support.

How do payments work?

Payments are handled securely through Stripe. Memberships are billed monthly, and single deliveries are charged upon booking. Elite-tier clients may have custom payment arrangements based on volume and service requirements.

Are my deliveries confidential?

Absolutely. AerCare drivers and staff are bound by confidentiality agreements, NDAs for high-value deliveries, and internal privacy policies. Client information and package details are only shared on a need-to-know basis.

Can I use my own driver or preferred courier?

To ensure the highest level of luxury, discretion, and reliability, AerCare assigns deliveries to our pre-vetted, trained drivers. Occasionally, select, trusted partners may support high-volume or specialized requests, always meeting our white-glove standards.

What happens if a delivery is delayed?

We proactively communicate any issues. While our team strives for punctuality, unforeseen circumstances (traffic, weather, access delays) may occasionally impact timing. VIP clients receive priority rerouting in real time.

How do I upgrade my membership tier?

Upgrades are available at any time. Contact our concierge team to discuss volume, priority, or specialized services — your tier and benefits will be adjusted seamlessly.

Do I need to sign an NDA for every delivery?

No — NDAs are generally reserved for VIP, high-value, or sensitive deliveries. Standard or small-scale deliveries do not require NDAs, keeping your experience smooth and efficient.

How do I cancel or reschedule?

Cancellations or reschedules can be made directly through our chat or concierge team. Policies vary by membership tier; same-day changes may incur fees for high-priority deliveries.